Whitelist the UrVote Domain
How To: Whitelist UrVote Domain
Overview
To ensure election invitations and access codes reach voter inboxes, organizations may need to whitelist UrVote's sending domain within their email system. Whitelisting prevents emails from being filtered into junk or spam folders and improves overall delivery reliability.
This guide explains how administrators or internal IT teams can allow UrVote emails within their organization's email environment.
When You Would Use This
Domain whitelisting is recommended when:
- Members report not receiving election invitations
- Invitation emails are landing in spam or junk folders
- Organizations use strict email filtering policies
- Elections are sent to large internal member lists
- Institutions use managed email systems such as universities or enterprises
Whitelisting is often handled by an organization's IT or email administrator.
Domain & Sender Information
Your IT team should allow emails sent from:
Sending Domain: urvote.ca
Website: https://www.urvote.ca
Sender Address: vote@urvote.ca
Your organization may configure custom sender addresses; ensure those are also permitted if used.
Step-by-Step: Requesting Domain Whitelisting
- Contact your organization's IT or email administrator.
- Provide them with UrVote's sending domain information.
- Ask them to whitelist or allow emails from UrVote within the email filtering system.
- Confirm changes are applied across all member inboxes if applicable.
- Send a test invitation to confirm successful delivery.
Once completed, election invitations and recovery emails should reliably reach member inboxes.
What Happens After Whitelisting?
After the domain is approved:
- Election invitations reach inboxes more reliably.
- Access code recovery emails are delivered properly.
- Fewer support requests occur from missing emails.
- Voting participation improves due to reliable communication.
Tips & Best Practices
- Request whitelisting before sending large invitations.
- Test delivery using internal staff accounts first.
- Inform members to check spam folders if delivery issues occur.
- Keep IT teams informed when elections are scheduled.
Common Questions
Can administrators whitelist emails themselves? Typically, whitelisting must be completed by an organization's IT or email administrator.
Will whitelisting affect email security? No. It simply allows trusted emails from UrVote to reach inboxes.
Do external email providers require whitelisting? Most public email providers do not require it, but institutional email systems often do.
Next Steps
After ensuring email delivery, administrators may want to:
- Upload member email lists
- Send election invitations
- Assist members with access code recovery