Recover a Lost Access Code

How To: Recover Access Code

Overview

If a voter loses or cannot find their election access code, UrVote provides a secure recovery process that allows them to request a new code and continue voting.

This guide explains how voters can recover access to an election without exposing voter information or compromising election privacy.

When You Would Use This

Access code recovery is used when:

• A voter cannot find their original invitation email
• An access code was accidentally deleted
• The voter attempts to log in from a different device
• The original access email expired or was misplaced

Administrators often share this guide with members who need help accessing an election.

Step-by-Step: Recovering an Access Code

1. Open the election voting portal using the link or QR code provided by the administrator.
2. On the sign-in page, select Lost your access code?
3. Enter the email address used to receive the original invitation.
4. Submit the request.

If the email address matches one originally invited to the election, a new access code will be sent shortly.

5. Check your inbox for the replacement access code.
6. Return to the voting portal and sign in using the new code.
7. Proceed to complete your ballot.

Privacy & Security Protection

To protect voter privacy and prevent misuse:

• UrVote does not confirm whether an email address is part of an election.
• The system simply sends a code if the email was invited.
• No voter information is revealed during recovery.

This prevents unauthorized users from guessing or testing email addresses.

Important Requirements

The recovery email must:

• Match exactly the email address originally invited.
• Use the same address provided by the administrator.
• Match organization or personal emails used in the invitation.

If a different email is entered, recovery will not work.

Tips for Voters

• Check spam or junk folders if the recovery email does not appear.
• Wait a few minutes for delivery before retrying.
• Contact your election administrator if issues continue.

Common Questions

Will recovery reveal whether I am registered to vote? No. The system does not confirm voter eligibility.

Can I vote multiple times with new codes? No. Each voter is still limited to one ballot submission.

Can administrators issue access codes manually? Administrators can resend invitations if needed.

Next Steps

After recovering access, voters may want to:

• Complete their ballot
• Verify their vote in shared results
• Contact administrators for assistance if needed